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Support Technician - Linux/Magento

Do you fancy yourself a technology master? Are you the person that your friends and family call when they need help with their computers? Were you excited to hear Steam is working on porting games to run natively on Linux? If you identified with any of these things this might be the career for you!

Liquid Web has built its reputation on our ability to go above and beyond for our customers. We are currently looking for two Linux Support technician's for our Nexcess team in Southfield. These openings are for First and Third shift and available remotely.

As a Linux Support Technician you would:

  • Communicate clearly with customers via various mediums (phone, chat, email) to provide exceptional support
  • Work with customers to properly diagnose, troubleshoot, and execute their requests
  • Recommend products or solutions based on customer needs and an evaluation of issues to ensure long term success
  • Install, manage, and troubleshoot software related to our hosting products
  • Provide support for a variety of third party software under our Beyond Scope Support umbrella
  • Keep apprised of pertinent technological developments and internal communications in order to stay on top of potential customer needs or issues
  • Attend ongoing trainings, meetings, and events
  • Work with third party vendors to facilitate the resolution of issues
  • Be present in the office to collaborate effectively with supervisors, teammates, and interdepartmentally
  • Create, review, and improve internal documentation
  • Provide job shadowing and mentoring
  • Serve as an escalation point per supervisor’s discretion
  • Troubleshoot and support internally developed engineering products

You Have:

  • 2+ years relevant experience
  • Experience within a help desk / call center environment
  • Exceptional troubleshooting skills
  • Advanced proficiency installing, managing, and troubleshooting the hosting stack and various CMS/Server control panels
  • Advanced understanding of server hardware, setups, and common hosting services
  • Proven customer service acumen
  • Excellent written and verbal communication skills, with emphasis on confidentiality, tact, and diplomacy
  • Ability to establish rapport to develop and maintain effective communication in a collaborative environment
  • Ability to intelligently prioritize tasks and refactor as new issues emerge
  • Strong attention to detail
  • Basic project management and coordination acumen
  • Basic understanding of Engineered products and related technologies
  • Relevant Server Control Panel Certification (Plesk, CPanel, etc.)
  • Associate’s degree in a related field, or comparable combination of education or relative experience

Bonus Points For:

  • Scripting/coding experience
  • Interworx experience
  • RHCSA/RHCE
  • Magento experience
  • eCommerce knowlege

We Offer:

  • 100% Employer paid Benefits options- Medical, Dental, Vision, Prescription
  • Optional employer contributing 401K
  • Continuous beverage service
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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