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VMware Support Automation and Development Engineer

Liquid Web is looking for a VMware enthusiast to join our Support team. The Support Automation and Development Engineer is responsible for the innovation and maintenance of Engineered Solutions and other critical systems our support team depends on. This role will be heavily focused on the VMware aspect of our sophisticated hosting product.

This position is available for permanent remote work.

As a Support Automation and Development Engineer you would:

  • Demonstrate the ability to diagnose complex customer application issues and provide quick and accurate solutions within a collaborative environment
  • Support sophisticated hosting products including but not limited to: VMware, HA-MySQL, HA-KVM, OpenStack
  • Create and maintain documentation for sophisticated hosting products
  • Facilitate and/or provide training for current systems, products, and relevant topics
  • Work with customers to ensure proposed solutions to meet their needs and/or requirements 
  • Work with third party vendors as needed for supported technologies
  • Provide escalated technical support as expected by team policies
  • Work on interdepartmental projects which require specific technology expertise
  • Assist other teams with systems and products as required by direct leadership
  • Stay current on existing and future technologies
  • Participate in incident response process

You Have:

  • 4+ years relevant experience
  • Expert knowledge of LAMP Stack, replication, backups, open source server technologies, and virtualization including VMware and OpenStack
  • Advanced skill with Bash Scripting, MySQL
  • Expert troubleshooting skills
  • Proven customer service acumen
  • Strong multi-tasking abilities
  • The ability to work both independently and in groups with minimal supervision on mainly project oriented tasks
  • Strong verbal and written communication skills
  • Bachelor's degree in a related field or comparable combination of education or relative experience

Bonus Points For:

  • Red Hat Certified Engineer (RHCE)

We Offer:

  • 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription
  • Traditional and Roth 401k with company matching
  • Continuous beverage service
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training


This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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