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Service Delivery Technician

The Service Delivery Technician is in charge of building incoming orders with consideration to the specifications requested. He/She will keep well documented notes on customer accounts and track stock to ensure that we have appropriate product levels to meet customer’s requests.

As a Service Delivery Technician you would:

  • Assemble/Disassemble, troubleshoot, and configure servers, firewalls, switches, etc.
  • Ensure that all information is appropriately documented on customers accounts
  • Constantly strive to streamline the department
  • Contribute to internal documentation (wiki’s) of practices/procedures
  • Stay on top of departmental queues to ensure requests are completed in a timely manner
  • Ensure that products are properly accounted for and inventoried
  • Check IP status on RBLs and quarantine as needed
  • RMA defective hardware
  • Package equipment for shipping for colo customers or 3rd parties
  • Upkeep of our internal systems
  • Work with Enterprise level customers and complex setups to ensure accuracy
  • Advocate between departments to ensure efficiency
  • Continue to develop and share knowledge and skills through appropriate training

You Have:

  • 2+ years relevant experience
  • Ability to appropriately set up hardware within the constraints of the data center layout
  • Familiarity with Windows and Linux, the ability to install and configure either
  • Strong understanding of computer hardware and its various configurations
  • Exceptional attention to detail
  • Good working knowledge of various software installation techniques (pxe, disk, etc.)
  • Excellent diagnostic and troubleshooting skills 
  • Advanced knowledge of networking techniques
  • A valid driver's license with a clean driving record

We Offer:

  • 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription
  • Traditional and Roth 401k with company matching
  • Continuous beverage service
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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